Housing Disrepair Services

INDEPENDENT EXPERTISE THAT PROTECTS TENANTS AND SUPPORTS SOLICITORS

At 3d Plus, we provide a comprehensive and dependable service that supports solicitors and ensures tenants receive fair and accurate assessments of property conditions.

Our structured approach strengthens disrepair claims and helps maintain homes that meet safe and decent living standards. With flexible financial options, rapid delivery and a national panel of specialist surveyors, we offer a service that combines expertise with practical value.

A Trusted Panel of RICS Certified Surveyors

Solicitors begin by requesting surveyor CVs. We provide a full set of CVs and coverage details for all surveyors on our pre-approved national panel. Every surveyor is RICS certified, experienced in housing disrepair, and trained as an expert witness.

Clear Instruction Process

Once a solicitor nominates a surveyor, the firm sends a formal instruction pack. This includes the Letter of Claim, the Letter of Instruction and a schedule of disrepair that outlines the property areas and issues requiring investigation.

We ensure all instructions are communicated clearly and accurately so surveyors can complete a thorough inspection that follows the Housing Disrepair Protocol.

A Trusted Panel of RICS Certified Surveyors

Clear Instruction Process

We ensure all instructions are communicated clearly and accurately so surveyors can complete a thorough inspection that follows the Housing Disrepair Protocol.

WHAT OUR SURVEYORS LOOK FOR

Surveyors review all documents in advance, including the Letter of Claim, schedule of disrepair and Letter of Instruction. During the inspection, they assess each item and each room individually before completing a Scott Schedule containing full repair costings and professional recommendations. Typical issues assessed include:

Damp and mould
Infestations including rats and cockroaches
Structural issues such as cracks, movement or suspected subsidence
Faulty electrical or heating systems
Drainage problems

This method ensures all defects are identified, evidenced and costed with precision.

RICS Status

Chartered Building Surveyor status (RICS)

Fully Certified

Full expert witness training with Part 35 compliant reporting

Expert Knowledge

Knowledge of the Housing Health and Safety Rating System

Standard Reassurance

Understanding of the Decent Homes Standards

RICS Status

Chartered Building Surveyor status (RICS)

Fully Certified

Full expert witness training with Part 35 compliant reporting

Expert Knowledge

Knowledge of the Housing Health and Safety Rating System

Standard Reassurance

Understanding of the Decent Homes Standards

TRIAGE REPORTING - GIVING CONFIDENCE TO YOUR CLAIM

At 3d Plus, we understand that not every housing disrepair case presents a clear path forward. Some claims arrive with limited detail, unclear evidence, or uncertainty about whether they meet the threshold for viability. To support accurate decision‑making from the outset, we provide different levels of triaging on potential housing disrepair cases. These options ensure that each case is assessed appropriately, efficiently, and in a way that maximises clarity for both advisers and clients.

INSTRUCTIONS MADE EASY

To ensure every case is handled with clarity, fairness and the appropriate level of collaboration, 3d Plus offers three distinct instruction pathways. Each option is designed to meet the specific needs of the parties involved, whether acting independently, jointly, or through a shared agreement. The following outlines the three types of instruction available and how each supports a transparent and compliant assessment process.

3d Plus manages three forms of inspection depending on the needs of the case:

Single Inspection

A surveyor acts solely for the claimant and provides an independent report.

Joint Inspection

Our surveyor attends the property together with the landlord’s surveyor so both parties are present during the inspection. If preferred, staggered inspections can also be arranged, allowing each party to attend separately.

Single/Joint Inspection

A mutually agreed surveyor prepares a single report on behalf of both landlord and solicitor. All work follows the Housing Disrepair Protocol to maintain accuracy, fairness and full compliance.

Single Inspection

A surveyor acts solely for the claimant and provides an independent report.

Joint Inspection

Single/Joint Inspection

A mutually agreed surveyor prepares a single report on behalf of both landlord and solicitor. All work follows the Housing Disrepair Protocol to maintain accuracy, fairness and full compliance.

COMPLETE CASE MANAGEMENT

3d Plus manages all communication with the tenant and landlord’s surveyor to coordinate access and complete the inspection efficiently. Following the visit, surveyors deliver the completed report within ten working days, including:

An itemised schedule of repair costs
Detailed recommendations
Photographic evidence throughout

Where further expertise is required, we can source and arrange additional specialist reports.

Here are a few of the additional reports that we can offer:

Structural Reports

A structural report is a document prepared by a qualified structural engineer after they assess the main structural elements of a building. The engineer looks at the parts of the building that support weight and keep it stable, such as the walls, floors, beams, roof structure and foundations. The inspection focuses on visible areas and is usually non-intrusive, meaning the engineer does not remove finishes or open up the structure unless this has been specifically arranged.

The report explains:

• What was found during the structural inspection

• Any defects or signs of movement, such as cracks, bulging walls, a sagging roof or uneven floors

• Whether the building appears structurally sound and safe

• Possible causes of the issues, such as settlement, subsidence, moisture damage or overloading

• What repairs, monitoring or further investigations may be needed

A structural report helps determine whether the building is stable and whether the structural elements are performing as they should. It provides clear guidance on the seriousness of any defects and what actions are required to prevent the problems from getting worse.

If the engineer identifies significant structural concerns, such as active movement, weakened supports or compromised foundations, the report will highlight the level of risk and any urgent work needed to make sure the building remains safe for occupants.

In summary, a structural report gives a professional opinion on the safety, stability and long-term condition of the building’s structure, together with practical recommendations for repair or improvement.
Heating Engineering Reports

A heating engineer’s report is a written document produced by a qualified heating engineer after inspecting a property’s heating system. It explains the condition, performance, and safety of the system in clear terms.

Here’s what it typically includes:

What a Heating Engineer’s Report Covers

• System Condition: A description of the current state of boilers, radiators, pipework, thermostats, and controls.

• Safety Checks: Confirmation of whether the system is operating safely, including checks for gas leaks, ventilation issues, flue problems, or signs of carbon monoxide risks.

• Performance Assessment: How well the system is heating the property and whether it is working efficiently.

• Faults or Defects: Any problems found, such as leaks, damaged parts, low pressure, or inconsistent heating.

• Recommended Repairs: A list of any work needed to fix faults or bring the system up to standard.

• Compliance Information: Whether the system meets current safety and regulatory requirements.

Why a Heating Engineer’s Report Is Used

• To confirm the safety of a heating system

• To diagnose issues such as no heating, no hot water, or boiler faults

• For property inspections, insurance claims, or tenancy purposes

• To support decisions about repair or replacement
Environmental Protection Act Reports (EPA)

An Environmental Protection Act (EPA) report is a document that describes the condition of a building after it has been visually inspected. The inspection looks at areas that can be easily seen, without taking anything apart, to check whether the building is safe, healthy, and suitable for people to live in.

The report explains:

• What was found during the inspection

• Any health and safety hazards that might be present

• Whether the building meets basic standards for human habitation

• What repairs or improvements may be needed

An EPA report also considers whether the conditions amount to a Statutory Nuisance. This means the report assesses whether anything in the building could harm someone’s health, such as damp, mould, fungi, or dust mites.

If the overall conditions are judged to be harmful, the report may conclude that a Statutory Nuisance exists and that the environment is not safe for people’s long term health.

Flexible payment terms

We offer flexible payment terms to support cash flow and reduce the financial strain on firms.

Speed & Quality

Fast delivery and rigorous quality checks ensure you get insights you can rely on.

Flexibility & Choice

Solicitors can select from a national panel of experienced surveyors, with full CVs and coverage details provided.

Early-stage Support

An optional low-cost triage service helps identify viable cases sooner and prevents unnecessary expenditure.