Our services are used by both claimant and defendant organisations to assist people involved in personal injury claims to become independent and, where practical, lead a normal lifestyle. We have gained a deep understanding of injury management and we have built our processes around your operational requirements. We know our customers require only the highest standards of quality and service in an expert medical context. Our industry-leading audit and quality assurance processes protect our customers’ investments in rehabilitation and ensure meaningful outcomes for them and the claimant.
Security and Privacy is a Priority
We take security and privacy seriously and are the only service provider in this field to be ISO27001 accredited. You can therefore be assured that your data is protected to the highest possible levels.
IIP Gold Accredited
Awarded to just 7% of accredited employers, 3d Rehabilitation’s parent company (Premex Group) holds the prestigious Investors in People (IIP) Gold Accreditation. The accreditors highlighted our strong focus on clients and quality of service throughout the Premex Group.
Holistic and Flexible
Combining all of the necessary services “under one roof” allows us to successfully manage a client from their initial assessment right through to case completion. This ensures that individuals are dealt with by knowledgeable staff members who put the requirements of the clients before all else.
Experienced and Reliable
Our parent company, the Premex Group, have been in the industry for 20 years bringing a wealth of experience to services within both the Fast-Track and Multi-Track arenas. With a successful and efficient infrastructure, we offer expertise and reliability, allowing you to feel confident in choosing us.
Our Commitments to You
So that we can consistently deliver the very best service to you, we have the following service level agreements in place:
- Emailed acknowledgement within 1 working day of referral receipt
- Attempt to contact the injured party within 1 working day of referral receipt
- Email to client if we have failed to make contact within 3 days of referral receipt
- Telephone calls and emails responded to within 1 working day
- Written communications responded to within 5 working days
- Strict adherence to spending authority
- INA reports provided within 10 days of the assessment