Our Employees 

Our office accommodation is Covid-secure, however the majority of our colleagues continue to work at home within our secure VDI environment, in line with the recent national lockdown guidance.

The wellbeing of our colleagues and providing a great customer service is at the forefront of our approach, with robust deployment of the government guidelines on how to work safely in offices.

Service Delivery

In line with latest Government and Chartered Society of Physiotherapy guidelines, face to face physiotherapy treatment is continuing where it is appropriate and safe to do so. We have worked closely with our Panel to ensure this can be done in a safe and secure environment for both the injured party and the physiotherapist.

Where an injured party is unable to receive face to face treatment (as they are in a vulnerable category for example), our Panel will continue to identify this by calling them before the Initial Assessment takes place. The injured party will then be taken through a series of questions to ensure the clinically appropriate pathway is taken.

Diagnostic Services

We are able to progress diagnostic requests but this is subject to individual hospital priorities given the current situation. We will keep you and injured parties fully informed on how we are able to progress each case.

Injured Parties                                                                        

As above, face to face physiotherapy treatment can continue during the latest lockdown and we are working closely with our Panel to ensure this can be done in a safe and secure environment for yourself and the physiotherapist and in line with current Chartered Society of Physiotherapy Guidelines.

Given the current situation, however, we are aware that some people will be unable to receive hands on treatment, for example if they need to self-isolate, are in a vulnerable category or are not comfortable attending treatment in person. To manage this prior to the Initial Assessment taking place you will be called and taken through a series of questions to identify the clinically appropriate pathway for you.

Where remote treatment is provided it will be:

  • Clinically appropriate based on the individual circumstances of the injured party
  • Delivered via a secure video platform such as Skype – treatment will not be telephone based.

If you have any questions please contact us on 01204 478 350.

Supplier Payments

To facilitate payments, suppliers who are usually paid by cheque should now switch to payment via BACS wherever possible. If we don’t currently hold details for you, please download the form here and send the required details by email to purchase.ledger@premex.com.