Our Employees – Office Closure

Our office accommodation is Covid secure and we are gradually increasing our office based presence for those roles that cannot be fulfilled easily from home. The majority of our colleagues continue to work at home within our secure VDI environment.

The wellbeing of our colleagues and providing a great customer service is at the forefront of our approach, with robust deployment of the government guidelines on how to work safely in offices.

Service Delivery

As a business, we are in a position where we are able to offer remote physiotherapy assessments and treatment should this be suitable for the patient and the clinician. We have communicated with our panel about the criteria involved.

We are closely monitoring developments regarding the potential to restart face to face treatment and are, of course, taking the relevant advice from the appropriate regulatory bodies in this regard; we will update you on our position as the matter unfolds.

Diagnostic Services

At the moment we are waiting for confirmation from our providers on when we can proceed with diagnostic requests. As patient safety is of paramount importance, hospitals are finalising their patient safety frameworks and will update us with any additional requirements with regard to safety measures as and when these are available.  Injured Parties who are waiting for scans or surgeries will be informed as soon as we are able to progress instructions.

Injured Parties                                                                        

Due to the current Covid-19 outbreak and restrictions on movement / social contact, we are unable to offer hands on treatment at this moment in time. However, to ensure that there is no undue delay to your treatment and recovery, we are able to facilitate treatment using video technology. Our panel of physiotherapists will guide you through the process.

Any remote treatment provided will be:

  • Clinically appropriate. Not all cases will be suitable due to the nature of the injuries. In these circumstances, we will place the case on hold and book a face-to-face session as soon as social distancing rules allow.
  • Delivered via a secure video platform such as Skype – treatment will not be telephone based.

If you have any questions please contact us on 01204 478 350.

Supplier Payments

As we are no longer operating from our offices, suppliers who are usually paid by cheque should now switch to payment via BACS wherever possible. If we don’t currently hold details for you, please download the form here and send the required details by email to purchase.ledger@premex.com.